Contact Us

Questions? Comments? Concerns?
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No problem! Our FAQ section below may be able to answer your inquiry. If not, we're happy to answer any questions that you may have. Drop us a line!

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Address:
Aroused Co.
PO BOX: 20943
Albuquerque, NM 87154

Phone: 1 (833) 257-5777
Hours: M-F, 9 AM - 6 PM MT

Email: support@arousedco.com

Frequently Asked Questions

How do I return an item that I've purchased I just placed an order. When will it ship?

Please allow 2 - 5 business days of processing and production time for your order to ship out.

How long is the shipping time?

U.S orders will be shipped via USPS & FedEx. International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States from our domestic warehouse: 2-5 Business days
Average transit times to the United States from our international warehouse: 5 - 20 Business days.
Average transit times to International: 15 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Will I receive a tracking number?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here.

Return + Refund Policy

Please note, we do not accept exchanges and/or returns for any opened or used products. To be eligible for a refund or exchange on a damaged item, you must first email us within 7 days of receiving the product. If you are unhappy with your order or you have received a faulty item, please reach out to us at support@arousedco.com and we will be able to assist you (a photo is always helpful). For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.

Can I cancel my order?

Once a refund is issued, funds will be reimbursed to the original form of payment within 3-5 business days.

I entered an incorrect shipping address

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@arousedco.com. If the address is wrong, we can correct this within 24 hours.

Can I cancel my order?

Once a refund is issued, funds will be reimbursed to the original form of payment within 3-5 business days.

I entered an incorrect shipping address

My item arrived damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.